COMPUTER SYSTEM IN HOTEL BILLING SYSTEM [PDF]

CHAPTER ONE

INTRODUCTION

• BACKGROUND OF THE STUDY

In the ancient times, all unit work together in the hospitality industries and service, use the obsolete manual method of extracting, storing, organizing and retrieving of information.

The hospitality Industries are no exemption, services done or practices in the hotel industry were handled manually. The rapid change from the period of manual handling of information document to the computer age has caused the need of the hotel management system to be automated.

Moreover, the top quality hotel in Nigeria is owned by government, other smaller hotels owned by individual do not keep to the standard for hotel operations.  This is because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customer.  This result in many of the customers not being satisfied after their stay in these hotel due to poor management and time wasting in the flow of information with and outside the hotel environment.

The CITADEL HOTEL AND SUITES management system, has been using the manual method, thereby making the basis of operation of hotel (e.g. room reservation, daily sales) time consuming. Most of the activities carried out involves the use of registers, forms, files, inks, stamp and paper record which are error-prone and could damage at any time.Therefore, in this project work computerization ofCITADEL HOTEL AND SUITES management system will be our main area of interest.

• STATEMENT OF THE PROBLEM

The use of manual operation mode in  CITADEL HOTEL AND SUITES has been associated with the following problems that has hampered the smooth operation of the hotel management system;

1. Difficulty in tracking rooms’ status
2. Difficulty in sourcing important information from existing records
3. Lack of backup of records
4. Computational error due to human factors

A computerized system will be able to rectify the above listed problems.

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