EFFECT OF HUMAN RELATIONS ON THE JOB PERFORMANCE OF SECRETARIES IN INSTITUTIONS
in SECRETARIAL ADMINISTRATION PROJECT TOPICS AND MATERIALS on September 1, 2020CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
One of the basic problems in the society is just how workers should be motivated to achieve the goals in our industries. It is not an easy thing to go by since a little percentage of workers derive slight personal satisfaction from the jobs and enjoy little sense of accomplishment or creativity
This is why Carvel (2005) in his book “Human Relation in Business” stated that in “Large organizations people work together, follow instructions and order they do not understand”, just few workers have the opportunity of self-expression or freedom. Then the questions that arise can these employees satisfy their personal needs and that of the organization they are working for.
How can the secretary motivate workers at all levels of the organization? This was the saying of those who are old in the profession but to the way they view it, as frustrating and unrewarding. The young workers who faces the prospects of going to work with great fear of uncertainty (lack of understanding as regard to the new job or even inexperienced ones, need to develop their behavior which will help them adopt to the conditions of the job).
The best approach for a secretary to apply is the scientific and methodological system of human relations to achieve the desired goals and objectives of her organization. It is quite obvious that human relations deals with the interaction of a wide range of circumstances and of course social setting but I am going to limit this to the office conditions especially in financial institutions.
Carvel (2005) says “That human relations can be pleasant and rewarding,” The relationship between a secretary and co-worker, the boss and others even customers in her working environment should be very cordial in her day to day dealings. This he said will be compared with that of husband and wife, lecturers and students parents and their children.
Human relations is vital because it creates avenue for people to interact with both in offices and other parastatals because it has an influence over the nature and manner with which individual work out solutions to the problems in which they are confronted with.
The secretary with his or her psychological skills is also expected to understand different moods of co-workers, customers, the work conditions and how to arrest difficult situations in the office, how to get the best from his present group and how to take care of unexpected situation successfully.
